The free My Valley Wi-Fi App gives you simple, powerful tools to manage your home network with confidence.
The app that makes your Wi-Fi work for you.
See Every Device
Know exactly what
devices are connected
to your network.
Pause Devices
Pause any device instantly,
and restore internet access
whenever you choose.
Change Wi-Fi Password
No need to call us:
change your Wi-Fi name
and password in seconds.
Create Guest Wi-Fi
Share network access
without sharing
your password.
Run Speed Tests
Run bandwidth tests
to view your upload
and download speeds.
Want to be in true control of your network?
The basics are great, but why stop there? The advanced features in the next two service areas of our app give you ultimate control.
Experience IQ
Keep tabs on exactly what websites and apps are being used by each device on your network.
Create and enforce profiles – Set up different user groups (like kids vs. adults) with custom online rules.
View app usage reports – See how much time each user spends on apps daily, weekly, or monthly.
Prioritize devices and apps – Decide what gets bandwidth first so your most important activities always run smoothly.
Block and filter apps or websites – Block inappropriate websites, apps, or entire content categories, with the flexibility to allow specific domains or apps.
Schedule internet access – Control when users can or cannot connect (perfect for homework time or bedtime).
All of these powerful tools in ExperienceIQ are part of our Total Technology Assurance Plan.
Protect IQ
ProtectIQ constantly monitors your network, stopping viruses and malware before they reach devices, and alerts you to any threats.
Always-on protection – Get 24/7 network-wide security that blocks malicious websites, viruses, and malware before they ever reach your devices.
Real-time threat alerts – Receive instant notifications whenever a threat is detected or blocked, so you always know your network is secure.
Intrusion detection and prevention – Keep unknown or unauthorized devices from accessing your home network.
Safe browsing – Malicious and suspicious websites are automatically monitored and blocked, giving you peace of mind when browsing.
Whole-home coverage – Protection extends to every connected device in your home—computers, phones, smart TVs, and even smart home gadgets.
All of these powerful tools in ExperienceIQ are part of our Total Technology Assurance Plan.
Download the My Valley Wi-Fi app with just one click.
Everything above in ExperienceIQ & ProtectIQ: Advanced parental controls and whole network security.
Covered technician visits: No extra trip charges for most service calls, which are normally billed at $75/hr.
Expert troubleshooting & diagnostics: Fast help when internet, phone, or devices aren’t working right.
Inside wiring & jack repairs: Fixes for aging or worn internal wiring, jacks, and connectors throughout your home at no additional cost.
Valley Fibercom-provided equipment support: Setup, configuration, and replacement when needed.
Help with connected devices: Assistance setting up and troubleshooting smart TVs, streaming devices, and other home technology.
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