If you’re a hard worker, would like to work in a friendly atmosphere, and are looking for a job in South Dakota, we’d love to chat with you.

We’re a small, tight-knit team of around 20 people. Together we work diligently to provide great phone, Internet, and digital cable TV services in rural South Dakota communities.

Browse our current job openings below.

JOB OPENINGS

Valley FiberCom – Customer Service & Sales Representative –        De Smet, SD and Flandreau, SD

Valley FiberCom is currently taking applications for two open positions as Customer Sales & Service Representative, which will remain open until filled.  These positions will report to our Customer Service Center, one of which is in DeSmet, SD, and one in Flandreau, SD.

Essential Job Functions

• Promotes and sells services to new and existing customers. Increases the sale and use of company equipment and services by implementing adopted marketing plan and strategies.
• Maintain customer records.
• Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes, disconnects, reconnects, and service questions and concerns. Accurately completes appropriate paperwork for service plan changes and disconnects.
• Completes credit checks on new customers.
• Receives payments from customers, posts payments to appropriate accounts, prepares bank deposits, and issues receipts as requested.
• Performs a variety of day-to-day customer billing activities and preparation of various billing reports.
• Verifies directory listings prior to printing the new directory.
• Remote trouble ticket resolution and trouble ticket creation.
• Performs end of day processes of 911 Intrado & CPNI letters.
• Performs daily data base customer information changes.
• Completes customer domain set up and renewals.
• Maintains relationship with telephone directory publisher & bills for directory foreign listings. Oversees compilation and publishing of telephone directory.  Establishes and maintains positive relationship with directory publisher to ensure directory needs are met.
• Processes all PIC change requests and mails customer a letter stating change and charges.
• Performs all other duties assigned by management. *

*These tasks do not meet the Americans with Disabilities Act of 1990 definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills and Abilities

• Knowledge of telecommunications technology, products, and services.
• Knowledge of marketing and sales practices and principles.
• Knowledge of computer-based records management.
• Skill in operating various office equipment such as personal computer, various software programs, calculator and telephone systems.
• Skill in oral and written communication.
• Skill in persuasion techniques.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
• Ability to match customer needs to company products and services.
• Ability to organize and prioritize multiple work assignments.
• Ability to maintain confidentiality.
• Ability to follow written and oral instructions.
• Ability to work with frequent interruptions.
• Ability to pay close attention to detail.
• Ability to locate and correct discrepancies in data.
• Ability to effectively function as a team player.
• Ability to maintain a positive attitude.

Education and/or Experience

• High School diploma plus two years of office or business-related experience.

Two Job Location(s)
DeSmet and Flandreau, South Dakota
Please submit cover letter and resume to marcia.h@valleytel.coop.

This institution is an equal opportunity provider and employer.

Valley Telecommunications Cooperative  – Network Specialist – Herreid, SD or Volga, SD

Valley Telecommunications is seeking a qualified individual to join our team as a Network Specialist. The position will have you work out of our Herreid or Volga offices in South Dakota.

Primary Responsibilities

• Calix provisioning and troubleshooting
• IPTV maintenance and troubleshooting
• Routing and Switching
• Hosted PBX maintenance and troubleshooting
• Managing and documenting configuration changes and network architectures
• Applying and upholding general Cybersecurity standards and best practices
Candidates should be able to manage time efficiently while effectively undertaking a variety of projects simultaneously. Willingness to learn and a positive attitude will be critical to success in this role.

Necessary Capabilities

• Strong written and verbal communication across various platforms (email, phone, reports, etc.)
• Strong documentation skills and attention to detail
• Proficiency across general Microsoft programs (Outlook, Word, Excel, PowerPoint, etc.)
• Ability to describe technical information to non-technical individuals

Education & Background

A bachelor’s degree in Computer science, Network Security, or related field is required. Preference is given to individuals with certifications (Network+, Security+, CCNA, etc.). The ideal candidate will have a fundamental understanding of OSP fiber designs and principles as well as a basic understanding of TCP/IP, WAN, LAN, VLAN, etc.

The position offers a competitive starting wage, excellent benefit package, paid vacation, holidays, and sick leave.

Interested applicants should submit a cover letter and resume to: Shelbi.Bartscher@vantagepnt.com

Job Location
Herreid, SD or Volga, SD

Position will remain open until filled.
This institution is an equal opportunity provider and employer.