All basic charges for Internet and video service (s) will be billed to the subscribers on a monthly basis. Statements shall be mailed to the subscriber within the first week of the month. Service charges are billed one month in advance. The statement is due when received and becomes delinquent if not paid by the 25th day of the same month.
Video, Internet, and Wireless Collection Policy
1. Monthly Billing
2. Late Payment
In the event that payment isn’t received on the 25th day of the SAME month in which service is rendered, a “Reminder Notice” shall be mailed to the subscriber. A $10.00fee shall be charged to the delinquent account.
3. Service Disconnect for Nonpayment
If the past due amount on the delinquent account is not paid in full by the 15th day of the following month in which service was rendered, service will be subject to complete disconnection, unless the 15th day falls on a Friday, holiday or weekend, then disconnection will occur on the next working day.
- Any and all Internet services may be disconnected, including but not limited to: access, e-mail and websites.
- Any and all video services may be disconnected.
- Any and all wireless services may be suspended (unusable) for 30 days at which time if full payment has not been received, complete disconnect occurs, requiring reprogramming of the customer’s cell phone and a new number to be assigned.
4. Reconnect charges
Any account that is subject to disconnection will be assessed a $25.00 reconnection fee for Video and Internet, and/or the applicable reactivation fee for wireless. In addition if a site visit is necessary, additional site visit fees may apply. Full payment, plus the reconnection fee, must be paid before service(s) will be reconnected. Any subscriber that has been disconnected for nonpayment will be required to pay a minimum deposit of $45.00 for Video, $45.00 for Internet, $100.00 for Wireless in addition to full payment of the delinquent account, before service is restored. A $45.00 monthly purchase limit on Video TV will also be applied to the account in conjunction with the (7) Deposit policy.
5. Non-sufficient fund checks
A NSF check payment for delinquent accounts will result in an automatic disconnection of service. A $30.00 NSF surcharge will be assessed and a deposit as described in (4) above will also be required of the subscriber to reconnect service.
6. Post dated/hold checks
Management and employees of Valley are not authorized to accept post dated/hold checks under any circumstances. Post dated/hold checks are not considered legal tender and will be returned to the subscriber.
7. Deposit
Customers with a D credit rating under Valley’s billing system (customers who have been previously disconnected for non-pay within the last 9 months; who have not been written off; who have received a final notice within the last 6 months or customers who have submitted a NSF check to Valley within the last 3 months) or customers who have not established a credit history with Valley will be required to make a $45.00 deposit per service and pay basic connect fees in advance. Deposits will be refunded upon the customer notifying Valley to terminate service. The deposit, less the amount of the customer’s final bill, will be refunded. After one full year of service during which the customer has not been delinquent, the full deposit will be credited to the customer’s account and the Video purchase limit will be lifted.
Adopted: November 16, 1995; Revised: May 22, 1996; Revised: May 25, 2000; Revised: March 20, 2003; Revised: April 19, 2006; Revised: April 24, 2007 – Effective July 1, 2007; Revised: April 28, 2015 – Effective April 28, 2015
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