First of all, telephone local service (as well as our other services) are billed one month in advance. If your telephone service is connected in the middle of the month, you will be billed by the day for the remainder of the month. Your first bill will then include charges for the partial month as well as charges for the next full month.

Monthly telephone statements are issued at the beginning of each month and are due by the 25th of the same month. If you have not received your statement within the first few days of the month, you must contact our business office to request a copy or view your bill online using SmartHub. We follow our collection policy very closely and encourage prompt payment to avoid negative effects on your account.

In order to simplify your payment process, we offer Automatic Payment Plan at no additional charge. You may take advantage of either of these services by contacting our business office, or visit our website at www.valleytel.net and select SmartHub.

Valley FiberCom also offers the Linebacker Maintenance Plan for telephone, Internet, and TV services. If you wish to subscribe to this plan, you may select it at the time you establish service.

If you use 900 Pay-Per-Call services, you have certain rights under the Federal Telephone Disclosure and Dispute Resolution Act. They are as follows:

You have 60 days after receiving the bill to dispute 900 pay per call errors. While the errors are in review, you have the right to withhold payment for the disputed charges, and no collection activity will be brought against you for those charges. If the charges are found legitimate, the long distance carrier or information provider may start a collection process against your account.

Your local and/or long distance service cannot be disconnected if you fail to pay your 900 charges. If you do not pay legitimate 900 charges, the carrier has the right to block your 900 access. 900 Blocking is available upon request at no charge for 60 days from the time of telephone connection. A minimal one time charge applies after the 60-day grace period.

You should not be billed for pay-per-call services that do not comply with federal laws and regulations.

If you have any questions regarding your new service, please call our business office at 437-2615 or toll free from outside our service area 1-800-437-2615 between 8 am and 5 pm Monday through Friday. After-hours trouble may also be reported by calling the above number.